Damaged, defective or wrong item

A separate route from a change-of-mind return, with its own deadline.

Reporting it

These cases bypass the standard return window and the restocking fee. The customer must report the issue within 7 days of delivery and provide a photo of the damage showing the item and its packaging. No restocking fee applies.

Your options

The customer chooses the remedy: either a replacement of the same item or a full refund including the original shipping cost. Cedarline provides whichever of the two the customer selects.

The choice is yours, not ours. Ask for whichever of the two suits you and that is what you get.

What it costs you

• No restocking fee, whatever the item
• The original shipping cost is included in a full refund
• The standard return window does not apply

How to start

Use start a return and choose “Arrived damaged” or “Wrong item received”, or contact support through any channel on the contact page. Have the photo ready.