Returns and refunds
How long you have, what it costs, and what cannot come back.
The return window
- Standard return window: 21 days from the delivery date
- Cedarline Plus members: extended return window of 45 days from the delivery date
- Items must be returned in resalable condition, with original packaging where possible
Restocking fee
A 15% restocking fee on opened bedding and rugs applies whenever the item has been opened or unpacked before the return is requested. The fee is deducted from the refund amount and applies regardless of membership tier.
What cannot be returned
- Custom or made-to-order furniture
- Items marked “Final Sale” during clearance events
- Gift cards
Damaged or wrong items
Those do not go through the standard return window at all — see damaged, defective or wrong item.
Getting a refund
Refunds are issued after the returned item passes warehouse inspection, typically within 5–7 business days of receipt.
Timelines by payment route are on the refund timelines page.