Help Centre

Policies, timelines and the answers support gives most often.

• Shipping and deliveryMethods, timelines, costs and the free-shipping thresholds by region.
• Returns and refundsThe return window, the restocking fee, and what cannot be returned.
• Damaged, defective or wrong itemWhat to do when an order arrives broken or is not what was ordered.
• Refund timelinesWhere a refund goes and how long each route takes.
• Changing or cancelling an orderWhat can still be changed at each stage, and when tracking appears.
• Payment methodsThe ways an order can be paid for.
• Cedarline Plus membershipBenefits, price, and what happens to orders after cancelling.
• Monthly subscriptionChoosing a box, pausing, and how cancellation is billed.
• Account and appSigning in, the mobile app, and where order history lives.
• Frequently asked questionsThe questions support is asked most often, answered briefly.

Still need a person?

Live chat, email and phone are all on the contact page, with the hours each one is staffed.