Terms of sale

The terms an order is placed under. They restate the policies in the Help Centre; where the wording differs, the Help Centre article is the one support works to.

1. Orders

An order is accepted when the confirmation email is sent. Orders can be cancelled by the customer while Placed, and by support while Processing. Once packed or shipped, an order cannot be cancelled or re-addressed.

2. Pricing and offers

Prices are in US dollars and include no sales tax until checkout. One percentage-based promo code may be applied per order; loyalty point credit may be combined with it.

3. Delivery

Delivery timelines are estimates in business days from despatch, not guarantees. Free standard shipping applies to orders over $75 in the United States and over $120 in Canada, and to every Cedarline Plus order.

4. Returns

Returns are accepted within 21 days of the delivery date, extended to 45 days for Cedarline Plus members, on items in resalable condition. A 15% restocking fee applies to opened bedding and rugs. Custom or made-to-order furniture, Final Sale items and gift cards are not returnable.

5. Damaged or incorrect goods

Report within 7 days of delivery with a photo showing the item and its packaging. The customer chooses between a replacement of the same item and a full refund including the original shipping cost. No restocking fee is deducted.

6. Membership and subscription

Cedarline Plus and the monthly subscription both renew automatically and both end at the close of the current billing cycle when cancelled. No partial refund is issued for a cycle already paid for.