Changing or cancelling an order
What is still possible depends on how far the order has moved.
| Order status | Can you cancel? | Can you change the address? |
|---|---|---|
| Placed (0–2 hrs) | Yes, self-service | Yes, self-service |
| Processing (2–24 hrs) | Agent-assisted only | Agent-assisted only |
| Packed / Shipped | No — refuse delivery or return after receipt | No |
After it ships
Once an order is packed or shipped it cannot be stopped or redirected. You can refuse the delivery at the door, or accept it and return it under the normal return window.
Tracking
Tracking numbers are generated once an order moves to “Shipped” status, typically within 24 hours of processing.